FAQS

With Spring, you have 24-hour access to your investments through your laptop, mobile or tablet. You can view and edit your portfolios and add or withdraw funds in just a few clicks. We have created a superior reporting suite for your portfolio(s) which is updated daily. From here you can view your performance, asset allocation, portfolio holdings, transaction data and geographical exposure to name a few. It’s good to check in from time to time, but remember, investing is a long-term strategy.

A common misconception of a data-driven approach is that it is a “black box,” with trades being executed by a completely autonomous machine that will eventually lead to investment disaster. However, in reality, human intellect is central to a data-driven process, though the primary skill sets may differ from traditional discretionary investing. Data scientists, mathematicians and investment professionals are essential to our process. We cannot find new insights and create models that can capture them without the skill of human experts.

Yes, we are licensed and regulated by the Jersey Financial Services Commission (JFSC).

Our customers are front and centre of our business. At Spring we try to do everything we can to treat our customers fairly and help achieve good outcomes.

There are different types of vulnerability, including (but not exclusive to) the following examples:

Health issues such as a disability, hearing or visual impairment, severe or long-term illness.

Life events such as bereavement, a relationship breakdown, caring responsibilities or domestic abuse.

Capabilities, such as poor literacy or numeracy skills, poor English language skills, learning difficulties and no or low access to support.

If you think any of these circumstances, or others, impact you in any way, please tell us. There may be things we can put in place which will help – for example, a different form of communicating or perhaps allowing someone else to talk to us about your investments. We are on hand to provide you with extra support, as and when you need it.

Spring is based on the 1st Floor, 9 Castle Street, St Helier, JE2 3BT, Jersey. Come in and see us! We’re always here for a chat.

No. We don't charge anything for withdrawals, transferring out, or leaving your account open with a zero balance, however bank charges may apply.

Expected returns are difficult to predict. We keep a firm focus on the things we can control such as fees, diversification and emotions which is central to our process. Returns will build over the longer term, the key is to stay invested in order to build wealth.

We use a money-weighted return which takes into account the size and timing of any deposits and withdrawals you make, reflecting the actual money you made or lost over the year. Money-weighted calculations help you assess your personal performance relative to your individual financial plans and projections.

No, that’s what Spring are here for. We build your portfolio to be suitable in terms of your attitude to risk and your investment goals. Then we continue to monitor and optimise your investments for you to keep things on track.

Our minimum initial investment is now only £100, giving everyone the opportunity to get started on their investment journey.

Yes, you can opt for monthly savings and build up your investment portfolio with just a few clicks. Head to the client portal using your unique login to set this up.

Of course, you are able to set up a new portfolio or portfolios to save for future events such as university fees or general savings, with your children designated on the account.

It is a legal requirement for us to assess your risk level. Moreover, it is a vital factor for us to consider when creating your portfolio.

We are obligated to review your personal situation to determine whether investing is right for you at this time and find the optimal portfolio for you.

We must assess:

• Your understanding of investments and the risks involved

• Your capacity to tolerate loss

• The amount of risk you are comfortable with

Once your risk profile has been determined, our technology continuously analyses your portfolio to ensure the optimal positioning is achieved.

Your portfolio has been designed with your attitude to risk and investment goals in mind. Your portfolio is reviewed by our algorithms daily and rebalanced or dynamically adapted as necessary in order to maximise your chances of a positive outcome.

Yes. Spring IM is a fully cloud based business, leveraging cutting edge technology to ensure your data is kept safe and secure.

Our data & analytics platform uses multiple layers of encryption both at rest and in transit, whilst at the same time a strict identity based user access with multi factor authentication controls are in place across all areas.

All investing carries a risk, however Spring works with you to find the level of risk you are comfortable with. Our process is built through a risk-controlled framework using AI-powered predictive analysis, continuous monitoring and state of the art quantitative models to adapt to market conditions. In addition your portfolio is diversified across different industries, asset types and geographical location. Diversifying your risk is generally accepted as the safest way to invest, however it is still never risk-free.

There are no set up fees to open an account. We charge an annual management fee of 0.70% which is taken on a monthly basis directly from the cash allocation of your portfolio by the investment platform.

There are two additional external costs you should be aware of. There is an annual fee for the investment platform of 0.20%, the other cost relates to fund charges paid directly to the fund & ETF providers, currently these average at 0.45%-0.50% per annum for the Preservation range and 0.18%-0.20% for the Generation. There are no dealing or custody charges, which are included in the platform fee. All costs are taken monthly from the cash portion of your account by the investment platform who rebalance your account accordingly.

As a regulated financial company, we must ensure our customers understand the risks associated with investing and that they do not exceed what is an appropriate level of risk for them as an individual.

As part of opening you an account, you will be assessed on your financial resources relative to your risk appetite.

It may be that you may not be eligible to open an investment account with us if you do not have sufficient savings outside of your portfolio to cover 3 months of your living expenses.

To open an account with Spring, you need to be over the age of 18. We are based in the Channel Islands and accept clients from all Crown Dependencies, the UK and international clients globally.

Unfortunately, US citizens cannot open an investment account online with us, however we may still be able to accommodate you. Please get in touch and we can discuss your needs further personally.

If you want to open an account we can assist with the steps to disinvest your current portfolio with your provider. Please get in touch and we can help you with the necessary steps.